New Drivers offers an excellent quality of service. Your New Drivers instructor will:

• provide advice on, and recommend the appropriate study material for your Theory and Hazard perception tests
  
  
• provide a written assessment of your driving standard on your first lesson, and then plan a course of practical tuition to match your individual needs
  
  
• provide ongoing feedback during the course of your practical tuition and provide a written record of your progress in your New Drivers Progress Report
  
  
• provide lesson handouts – to help you remember what you learn
  
  
• monitor your progress and provide advice on an appropriate time to apply for the DSA Theory and Practical tests
  
  
• provide tuition with no other pupil in the car
  
  
• adhere to the DSA Voluntary Code of Conduct (a copy of this code is sent out to all pupils with the first appointment card)
  
  
• be on time at the agreed pick up point and be available for the full duration of the lesson booking
  
  
• conduct themselves in a professional manner including providing a courteous service, not smoking during tuition and restricting mobile phone calls to emergencies and those to the benefit of the pupil
  
  
• provide a clean, modern (no older than six months) fully maintained, dual controlled car on every lesson.